RETURNS AND DELIVERY POLICY
You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.
Guarantee and Return Policy
Our Suppliers offer a guarantee on their goods against breakage and apparent faults within a certain period (which is fixed from the original date of purchase). Their policy is to exchange the products if it is apparent that a factory fault caused a problem. If an article has been abused or tampered with the onus is on the suppliers to decide whether it will be replaced.
Autolume thus cannot exchange a product without prior approval from the supplier thereof. However, Autolume guarantees customers personal service and the least personal inconvenience in solving any problem as quickly as possible.
Normal wear and tear is excluded from the guarantee.
In the case of a product being returned due to unsatisfactory circumstances, the product has to be in its original packaging and in a re-sellable condition. The postage would be at the expense of the consumer.
Postage costs for the return of faulty products will be the responsibility of Autolume. This will be in accordance to the warranty timeframe of the specific product.
The cancelation of a purchase has to be confirmed before 13:00 on the day of order to ensure that postage expenses are not included in the return/refund of a product.
Should the customer be entitled to a refund, such refund shall be reimbursed in the same manner in which your payment was made, e.g. EFT.
All shipping and collection of online product purchases are done from the Autolume headquarters in Johannesburg.
SA counter to counter:
Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises.
Please note shipping will only take place once payment has cleared and visible in our bank account (especially EFTs).
Bank transfers may take up to 2-3 days to clear prolonging the shipping process.